For your safety, FNB will classify the login attempt from your PC, Tablet or Banking App you use regularly as verified. If your login has been verified, you will be able to bank as usual. If we detect a login that is not verified, we will offer limited services for your protection and to prevent possible fraudulent activity on your account.
A verified login is a successful attempt to login to your Online Banking profile from a smartphone, tablet or PC that has been detected by the bank as being verified.
An unverified login is a failed attempt to login to your Online Banking profile from a smartphone, tablet or PC that has not been detected by the bank as being verified.
You will have limited access to services on the Banking App and Online Banking.
If you link a new device (e.g. tablet) to your profile you can verify the device on your FNB Banking App or Online Banking profile. This is only possible if you access the Banking App or your Online Banking profile from a verified login.
You will get a message requesting you to verify your new device. You can verify the device, or if you suspect unauthorised activity on your account, report fraud immediately.
You need to verify your login from the new device using a device that you regularly use (be it your PC, smartphone or tablet) for Online Banking services.
On the Banking App:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.
Using Online Banking:
Login to your profile, select 'Online Banking settings', next 'Banking' and then 'Verified Devices'.
Unused, lost or stolen devices can be delinked using Online Banking or the Banking App. We strongly recommend you keep your devices updated.
On the Banking App:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.
Using Online Banking:
Login to your profile, select 'Online Banking settings', next 'Banking' and then 'Verified Devices'.
You can still transact but with limited functionality until your device has been verified. For security reasons we recommend the following:
While it possible to use any PC/tablet for Online Banking, we could limit your banking experience depending on whether your device is verified or not.
There is no limit. However, for your security, we recommend you maintain the status of your devices.
If you have the Banking App and use it regularly, you will be able to verify your login to Online Banking profile for one session only. We do not recommend this due to the dangers of malware that can exist on internet cafe PCs. We recommend you simply use the Banking App to complete your transaction. There is no need to access a PC as the transaction can be completed on the Banking App (you will require data access to a Wi-Fi access point or have international data roaming enabled).
This happens when the bank is unable to verify the device used to login to your Online Banking profile.
To ensure your banking experience is not limited it is recommended you download the latest version of the Banking App and transact using this device to perform your day-to-day transactions, e.g. making payments, checking your transaction history, etc.
If you do not have a smartphone and only use Online Banking, we recommend you use a PC/tablet that you frequently access - not used by anyone else to access their Online Banking profile.
If you change browsers your login will not be verified. You will be required to verify your login to your Online Banking profile using the Banking App. If you do not have the app, you will be requested to enter your OTP.
You will be prompted to verify the new browser.
Yes, FNB does have a cookie policy.
A cookie is a small text file that is stored on your device by the site you are visiting. It helps the website remember information about your device and how you use the website. We use this information to make the visit to our site as easy and useful as possible.
We use cookies for session management, user device identification and classification, traffic routing and analytics.
No, we will never save any personal information, including login details or any other personal information, on your computer.
You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permissions each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you chose to disable cookies, some of the services on our website may not function properly.
You need to contact the FNB 24/7 Fraud helpline on +27 87 575 9444, or you can report fraud on the Banking App.
