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Why do I need this?

Cellphone Banking from FNB is for anyone with any cellphone. All you need is a cellphone and a qualifying FNB transactional account. With Cellphone Banking from FNB you'll have the freedom to live your life while saving time on banking. There really isn't a quicker and easier way to manage your money.

Benefits of banking on your cellphone:

  • It's as simple as sending an SMS
  • Any cellphone make or model can be used
  • No special SIM card requirements
  • No complicated downloads
  • No changes to your cellphone settings
  • 24-hour banking convenience - you can bank wherever you are, whenever you want
  • Transactions occur real time
  • Registration is quick and free
  • Pay no subscription fees

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Why you need this?

Cellphone Banking from FNB is for anyone with any cellphone. All you need is a cellphone and a qualifying FNB transactional account. With Cellphone Banking from FNB you'll have the freedom to live your life while saving time on banking. There really isn't a quicker and easier way to manage your money.

Benefits of banking on your cellphone:

  • It's as simple as sending an SMS
  • Any cellphone make or model can be used
  • No special SIM card requirements
  • No complicated downloads
  • No changes to your cellphone settings
  • 24-hour banking convenience - you can bank wherever you are, whenever you want
  • Transactions occur real time
  • Registration is quick and free
  • Pay no subscription fees

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What can I do with this?

Benefits of banking on your cellphone:

  • It's as simple as sending an SMS
  • View a list of your most recent prepaid cellphone airtime purchases
  • Check balances on one or all of your accounts
  • Get a mini statement (reflects last 5 transactions)
  • Transfer money between your own FNB accounts
  • Make third party payment
  • Receive real time confirmation of financial transactions (inContact)
  • Maintain your Cellphone Banking details

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What is the cost?

Benefits of banking on your cellphone:

InContact Free
Buying prepaid airtime Free
View the history of all my prepaid airtime Free
Check the account balance on a single account Free
Check the balance on all of my accounts Free
Get a mini statement Free
Transfer money between my own FNB accounts P3.21
Make a payment to any account or anyone else P4.54
View the history of all my payments Free

Please take note:

  • FNB reserves the right to amend pricing from time to time
  • Pricing correct and current at time of printing
  • Pricing may differ based on account you hold
  • Standard network operator rates apply
  • Terms and conditions apply

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How much prepaid airtime can I purchase?

Customers are able to top-up their airtime for any amount, provided that the airtime top-up is within the minimum and maximum prepaid airtime values sold by the service provider without exceeding your prepaid daily limit, i.e.

  • Mascom, Minimum P10 and Maximum P250
  • Bemobile, Minimum P10 and Maximum P250
  • Orange, Minimum P5 and Maximum P250

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What do I need to have to register for FNB Cellphone Banking?

To register for FNB Cellphone Banking you need to have:

  • A valid Botswana cellphone number
  • A qualifying FNB account

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Can I register more than one cellphone on my account or more than one account?

No. For your security you can only register one cellphone number to one of your FNB Accounts - which is your primary account.

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Can I register for FNB Cellphone Banking?

  • Login to FNB Online Banking at www.fnbbotswana.co.bw and click on 'Settings' (found in the top menu)
  • Registered InContact customers can register on their cellphone by simply dialling *130*321# or *103*321# and select the 'More Features' option and then "Continue" option.
  • At any FNB branch

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What is a MOPIN?

A MOPIN is your 5-digit FNB Cellphone Banking PIN you will be required to select at registration. Please remember to keep your MOPIN secret.

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How secure is FNB Cellphone Banking?

Your security is our first priority. FNB Cellphone Banking provides you with several security features ensuring your peace of mind!

Security features include:

  • Automatic registration to inContact, FNB's free messaging service that notifies you immediately of any activity on your FNB account
  • A full money back guarantee in the case of Cellphone Banking fraud, provided that the inContact service is active and that reasonable care has been taken to protect your access details
  • Only the cellphone number registered for FNB Cellphone Banking can access the Cellphone Banking service
  • You can call the Cellphone Banking Helpline (+267 395 9881) to put a hold on your Cellphone Banking service if your cellphone is lost or stolen

Set daily transaction limits:

  • P500 daily limit for prepaid airtime purchases
  • P100 000 daily limit for transfers between your own FNB accounts
  • P10 000 daily limit for third party payments to anyone or any account

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What happens if I have made an incorrect purchase?

  • The terms and conditions for this service state that FNB is not liable for incorrect purchases made by you the customer
  • FNB includes a confirmation screen on your cellphone prior to you accepting your transaction. This confirmation is meant to ensure that you are happy with your transaction
  • Unfortunately we cannot reimburse you for the transaction

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Which number must I use to aunthenticate myself?

For MOPIN Authentication always dial *130*321*MOPIN#

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Which accounts can I obtain balances on?

A balance enquiry can be performed on any of your valid FNB accounts. That includes transactional accounts such as a cheque account and non-transactional accounts, for example a loan account.

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Can I obtain balances on only one account at a time?

You can obtain balances on individual accounts or make use of our Cellphone Banking feature that allows you to see the balances on all of your accounts at once.

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Which account will be debited when I do a 'Balance All' enquiry

The account that you have chosen as your default account when registering for FNB Cellphone Banking will be the account debited.

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Which accounts can I get mini statements on?

Mini statements can be obtained for transactional accounts as well as for all prepaid transactions, for example your cheque or BOB save account.

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Which accounts can I transfer funds to and from?

You are permitted to do fund transfers between any of your own valid FNB accounts.

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What are the steps involved?

If you hold any of the accounts below, you can register for Cellphone Banking.

  • Transmission Account
  • Call Deposit
  • First Cheque Account
  • Credit Card (First, Silver, Gold, Platinum)

Registration is quick, easy and free of charge. All you have to do is dial *130*321# and follow instructions.

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Contact details

E Solutions: +267 395 9881

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Online Banking

FNB Online Banking is a web-based electronic banking solution allowing you the benefit of direct, secure and real-time electronic access to your FNB accounts, as well as the opportunity to manage your finances anytime, anywhere.

Why you need this

  • Do your banking whenever it suits you
  • No more waiting in queues
  • Safe and secure environment
  • Stay in touch with your accounts via inContact

What you can do with this

  • Make online payments
  • Transfer funds between your accounts
  • View your accounts and balances
  • View and download account statements
  • Apply for products online
  • Access qualifying FNB Botswana accounts

What it costs

  • Subscription to Online Banking is FREE of charge
  • Normal transaction fees will apply, please see our Personal Pricing Guide for more

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Save on interest

  • You get a competitive interest rate
  • You can take advantage of up to 55 days of interest free period

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Get assitance

  • You'll receive Visa Global Customer Assistance Service (GCAS)

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What you get for FREE

  • You won't pay transaction fees when you swipe, anywhere in the world
  • inContact helps you maintain your budget on every swipe
  • You have access to free travel insurance
  • The budget facility enables you to pay off your debt over a period that suits you best (6-60 months)

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Protect your assets

  • Lost Card Protection guards against non-PIN related fraudulent transactions
  • Chip n Pin protects you against fraudulent card use on Point of Sales Terminals
  • inContact helps you maintain your budget on every swipe
  • Debt Protection is available to you

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Advanced banking solutions

  • You can opt for the Balance Transfer option to help consolidate your debt (budget facility)

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Qualifying criteria

  1. Salaried individuals
  2. Self-employed individuals (provide audited financial statements)
  3. Individuals with a net income greater than P1 500

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Documents needed

  • A copy of recent payslip
  • Three months bank statements (if you do not bank with FNB)
  • ID (certified copy)
  • Passport, work permit and residence permit (certified copies for non-citizens)
  • Confirmation of physical address
  • Employment contract
  • Spouse consent (if married in community of property)
  • Personal balance sheet

Confirmation of marital status

  • Marriage certificate
  • Form A if married OUT community of property
  • Form B if married IN community of property

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Free comprehensive travel insurance

Global Travel Insurance will keep you covered no matter where you go in the world, when you purchase your full travel (conveyance) ticket on your FNB qualifying card.

Apply for Global Travel Insurance

Credit Cards

Classic Credit Card

You have access to credit when it suits you.

What's hot

Convenience

Purchase goods and services over the counter as well as online, locally and globally.



Budget facility

The budget facility enables you to pay off your debt over a period that suits you best (6 - 60 months).



Pay no transaction fees

You won't pay transaction fees when you swipe, anywhere in the world.



Use your card globally

You can swipe it world-wide any time, at 22 million merchants and 2 400 000 ATMs displaying the Visa logo.



Free comprehensive travel insurance

Get free comprehensive travel insurance when purchasing an airline ticket with your FNB Credit Card.

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What you get

Save on interest
Get assitance
What you get for FREE
Protect your assets
Advanced banking solutions

Simple account management

It's easy, secure + subscription is FREE

Online Banking

Available 24/7 365 days a year

Cellphone Banking

Banking on the go

Branches

Locate FNB branches countrywide

ATMs

Locate FNB ATMs countrywide

Getting it made easy

Apply Now!
Contact us
Find a branch

Qualifying criteria

Documents needed


Download the application form
Download the limit increase form

First National Bank of Botswana Limited - Registration number BW00000790476.